Marketing Mosaic Blog

Marketing and communication tips and trends from the experts.

Social Media Conversation Starters

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One of the things we often hear from current and prospective clients who have either not yet joined the conversation on social media, or who are struggling to maintain a regular presence on key channels is, “We’re not sure we have much to talk about.” However, millions of people engage “socially” every day to research and purchase the products and services they need. We understand that sometimes businesses aren’t comfortable jumping into what feels to them like uncharted territory, which is why we suggest the following tips to help begin to engage meaningfully with customers on social media.

Talk About Trends – Whether it’s the breaking news of the day, the hottest gifts of the upcoming holiday season, or game-changing news in your specific industry, talking about what is trending is always in vogue. Just make sure that you’re comments are in line with your brand and your brand values.

Share Valuable Insight – One of the best ways to “get social” is by sharing news, information and research that is of value to your customers. In addition to cultivating your own great content, we recommend sharing material that you find from other sources as well. Of course, don’t forget to give credit where credit is due.

Use it as a Customer Service Tool – If you’re not already doing so, integrate key platforms in your customer service mix, and encourage your customers to interact with your brand via social media. This will allow you to make connections and build relationships with your customers.

If you need help getting started or if you could use a “social check-up” to see what’s working (and what isn’t) in your program, check out our latest ebook, “10 Ways to Build Your Business Via Social Media.” We also invite you to connect with us to request a free consultation.

Are Your Customers Finding You on Social Media?

Download our free eBook: 10 Ways to Build Your Business Via Social Media

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Kate Johnson

Kate serves as the day-to-day contact for clients, guiding projects in branding, marketing, public relations, social media and content marketing to meet and exceed client expectations.

She has more than 15 years of experience, holding various roles in agency environments, including owning her own agency for five years. Kate firmly believes in providing her clients with the highest quality of work while paying attention to even the smallest details.

She has a Bachelor of Arts degree in Public Relations/Marketing.

Outside of work, Kate enjoys spending time with her young family and friends, gardening, cooking, boating, race walking and reading.